Our Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of orders placed on our website. Please review the following information carefully:
- Refund Eligibility:
- We offer refunds for eligible products returned within 7 days of receipt, subject to the conditions outlined in this policy.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Cancellation Policy:
- You may cancel your order for a full refund if it has not yet been shipped.
- Once your order has been shipped, it cannot be cancelled. You may still be eligible for a refund if you return the product in accordance with our Refund & Cancellation Policy.
- Refund Process:
- To initiate a refund, please contact our customer service team to obtain a return authorization number and further instructions.
- Refunds will be issued to the original payment method used for the purchase, minus any shipping charges, within 3 business days of receiving the returned product.
- Exceptions:
- Certain products, such as customized or personalized items, may not be eligible for refunds or cancellations.
- We reserve the right to refuse refunds for products that do not meet the conditions outlined in this policy.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
- Policy Updates:
- We reserve the right to update this Refund & Cancellation Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.